Operations & Technology
Small Access Failures Add Up to Big Costs
Every stalled gate, manual entry, and unanswered request chips away at NOI and resident trust, and connecting access is how operators stop the leak.
AI Leasing Handoff: Lessons From 1,000+ Mystery Shops
Lisa Trosien of ApartmentExpert.com on what operators should check when AI leasing assistants stall and a renter needs a person.
MHN Executive Council: Where to Draw the Line With AI (Part 2)
More suggestions about where to have a human touch.
Mission Success: How Much Technology Do Residents Really Want?
Rentyl Apartments & Homes’ Ellie Norton on which digital tools reduce friction, which merely add noise and why automation should never replace human service, with host Laura Valean.
MHN Executive Council: Where to Draw the Line With AI (Part 1)
Sometimes you just need the human touch.
What Old-School Renter Marketing Still Works?
Older channels can still move renters through the funnel when they are specific, current and connected to the digital search journey.
Where Agentic AI Earns Its Keep in Multifamily Operations
The useful question is not, “Is AI helping?” It is, “Can we see the impact of AI in the numbers we already report?”
T2 Launches Property Management Platform
Its portfolio currently includes more than 850 multifamily units.
How Property Managers Are Bridging Language Gaps
Communication strategies for serving multilingual communities.
Resident Retention: Strategies for Success
Resident retention should remain a top priority for property owners, operators and managers.