Operations & Technology
Management Diaries: 3 Questions Multifamily Operators Should Ask Before Automating
Arqline’s Kevin Owens chats with Denile Doyle about merging firms, leveraging automation and why aligning people and processes is harder than aligning the tech.
The Consistency Trap: When ‘Fair’ Policies Create Unfair Risk
Relying solely on an algorithm could potentially create a real problem. Here’s what to look out for.
Reconfiguring Property Management Operations With AI
HK Multifamily Management CEO Ajay Banga on integrating automation and digital tools to support scale, consistency and performance.
The K-Shaped Economy Comes for Multifamily
The industry is increasingly bifurcated by asset class and income, industry economist Jay Parsons observed at an NMHC webinar.
Earth Day 2026: Sustainability Moves Into Daily Operations
Turning efficiency, resilience and resident comfort into measurable performance is key to making sustainability work in practice.
Mission Success: Scaling Impact Through Resident Services
In this podcast hosted by MHN’s Laura Valean, Rebecca Ely of Operation Pathways reflects on navigating leadership as a woman and driving change in affordable housing.
MHN Executive Council: Multifamily Misconceptions (Part 2)
The “greedy landlord” and other false impressions.
The Rise of Hotel‑Branded Apartments
A niche series of properties has evolved into a multi-city development phenomenon.
Mamdani Announces City-Backed Multifamily Insurance Offering
The initiative aims to provide coverage for 100,000 affordable and rent-stabilized units by 2030.
NAHB Special Report: Creating Micro Moments at Multifamily Communities
Three ways architects and designers are creating apartments where residents will want to stay.