Operations & Technology
Better Experiences: Why CX Is Your Brand’s Best Marketing Asset
Is customer experience multifamily marketers’ secret weapon? Melissa Brady of Fogelman Properties explains why.
‘Old School’ Is Back in Vogue: Timeless Customer Service Still Matters
Research shows that positive, authentic interactions are a major factor in building customer loyalty, often outweighing price or convenience.
Q&A: How New GSE Insurance Standards Will Disrupt the Market
Danielle Lombardo of WTW on how insurance brokers and real estate borrowers can navigate the stricter mandates.
Mission Success: Here’s How Easy It Is to Do Good
Roughly $473 billion worth of food is thrown away in the U.S. every year. Bridget Foley with Move for Hunger tells MHN’s Laura Valean what you can do to fight waste and feed the hungry.
MHN Executive Council: Even More Ways to Improve Resident Satisfaction
Practical tips for personal touchpoints and moments of connection.
If Your Tech Isn’t Built for Residents, It’s Working Against You
The truth is, the renter experience isn’t just about amenities. It’s about technology.
AI for Media: How to Produce Data-Driven Storytelling
LCP Media’s Anthony Lin on how AI-driven media and real-time insights can boost engagement and keep marketing authentic.
Student Housing Unlocked: How Are Higher Expectations Defining Management?
Campus Apartments’ president reveals strategies for maintaining high occupancy rates in this conversation with MHN’s Olivia Bunescu.
KPI Checks Help Property Managers Stay on Track
These metrics can reveal the gaps operators need to be aware of.
VirtuGuard™ stops loitering, vandalism, and other disturbances at multifamily property
A 300-unit multifamily housing community in Memphis is located in a high-crime urban area and needed an affordable but effective security solution.