MHN Executive Council: Tips to Make Your Residents’ Move-In Experience Easier
Moving can be extremely stressful. Make it easier on your renters with these suggestions.
Moving can be one of the most stressful events of a person’s life. Want to make it easier for your residents and ensure they have a good experience at your community? The MHN Executive Council shares their suggestions.
Clear a Path
Making move-in easier starts with empathy. For residents, that day is usually a blur of boxes, logistics and stress.
The best thing a community can do is clear away obstacles before they even arrive. That means double-checking that the home is spotless, systems are working, and instructions for everything—from parking to Wi-Fi—are crystal clear. It also means greeting them with a human touch: someone available to answer questions, walk them through essentials and make sure they feel supported.
Add in a small gesture of welcome, whether it’s a gift bag or a personalized note, and suddenly the day feels less overwhelming and more like the beginning of something exciting. When residents see that you’ve anticipated their needs, you set the tone for a relationship built on trust from day one. —Cyrus Claffey, Founder, ButterflyMX
Reduce Friction
Making the move-in process easier starts with recognizing it’s often one of the most hectic days in a resident’s year. At The REMM Group, we focus on removing friction wherever we can—sometimes that’s as simple as showing up. A quick stop-by to answer questions in person can save residents time and stress, whether it’s explaining how to access amenities or clarifying parking.
Before keys are handed over, our teams make sure the apartment is in tip-top shape—appliances tested, lights working, and everything spotless—so residents can start enjoying their home right away without surprise fixes.
We also set residents up digitally from day one. Our onsite teams walk them through logging into the online portal or downloading the RentCafe Resident app, so they can easily pay rent, submit service requests, and connect with our team right from their phone.
And because moving should be exciting too, we top it off with a thoughtful move-in gift. It’s a small gesture that adds to the fun of starting fresh and sets the tone for a positive living experience.
By pairing a friendly face, practical tools, and a home that’s ready to go, we make the transition to a new apartment feel less like a checklist and more like a celebration. —Susan McPeak, Corporate Ambassador, The REMM Group
Interested in joining the MHN Executive Council and sharing your insights? Email Jessica Fiur.
