Agent showing people an apartment.

Are We Doing Lease Renewals Backwards?

A strong renewal outcome often saves more net revenue than a brand-new lease creates.

Cartoon image of a woman with a dark thought bubble and her face on her keyboard

People Are Losing Heart (And We Need to Pay Attention)

Yes, numbers matter. But at some point, you have to ask what kind of leader do you want your team to have?

Woman in a sweater holding pumpkin soup.

Building Community With Resident Events

The key to successful property management is creating a welcoming and supportive living environment.

Folders stacked on a desk.

Documentation Is Annoying. But Not Having It Is Worse

When it’s done right, it saves time, protects relationships and turns chaos into clarity.

Human and robot toughing with a lightbulb in between

Practical Applications of AI in Property Management

AI technology offers the potential to analyze vast amounts of data more quickly and efficiently than the human mind is capable.

Piggy bank stuffed with cash

Understanding the Difference Between Cash-on-Cash Return and IRR

Knowing the distinctions can change how you evaluate deals and build wealth.

Grandmother and granddaughter sitting on a couch.

Training for the Gray Areas: Addressing Age in Fair Housing Compliance

How to account for a group not mentioned in the Fair Housing Act.

Chocolate chip cookies on a plate.

Service With Sass, Heart and a Hint of Otis’ Cookies

Sometime after COVID, we all lost that spark. It’s time to bring it back!

People at a meeting, with only one woman at the table.

Plenty of Women at the Table—Until the Table Gets Smaller

While the industry has made progress, there is still a long way to go.

Image of a man reviewing documents.

Why Every Real Estate Professional Should Understand REITs

In today’s market, knowledge isn’t just power, it’s profitability.