Not Endorsed

There are new developments popping up all over the country. The right kind of customer service can make all the difference. Here are some best practices to improve your relationship with residents.

Multifamily living offers a ton of perks, such as professional management, flexibility, less maintenance and increased safety. Carol Jackson, vice president of Morgan Properties, explores how to use these advantages to appeal to renters with children.

Virtual assistants, such as Amazon’s Alexa and Google Assistant, are all the rage. Should they have a place in property management and leasing?

Many companies throw thousands of dollars into leadership development programs without first trying to figure out exactly what they are trying to fix.

When even one team member’s work is not meeting expectations, it can significantly hamper a multifamily company’s operations.

According to a report by NAA, these are the top community-wide amenities that renters are looking for. You may just be surprised.

Boomers are using technology more than ever before. They’ve officially adopted social media, search engines and smart devices to find the information they want and stay in touch with everyone and everything. It’s about time senior housing marketers take notice.

The apartment industry has a very consistent career path: Leasing consultants get promoted to assistant property managers, who then get promoted to property managers and beyond. But does that really make sense in all situations?

The Fair Housing Act prohibits discrimination on the basis of disability in all types of housing transactions. So how should a property manager handle a mentally ill resident who may be causing issues at their property?

There is a right way and a wrong way to deal with reputation management at a community. Don’t do what United Airlines did.