CAPREIT COO & Chief Transformation Officer Savas Karas joins Denile Doyle to talk about why transformation initiatives stall and how to break the cycle.
Savas Karas, COO & Chief Transformation Officer at CAPREIT, discusses why so many tech-forward initiatives stall or fail in property management.
Karas draws on his Six Sigma Black Belt background to explain what it means to be “championship ready” as a property management firm.
With more than 30 years of management and technology leadership experience, he shares his approach to aligning strategy with execution, from observing on-site teams firsthand to eliminating the hidden workarounds that drain employees.
As Karas puts it, even something as small as “one more click” can create real friction. And these inefficiencies can compound silently across an organization, especially if leadership isn’t watching closely.
Karas illustrates how easy it is for organizations to normalize inefficiency, much like the building turnstile that smacked him on the back every day until he stopped noticing. Listen to hear his advice on where to start if your organization has never had a formal change management plan.
Here are some of the topics we cover:
- (3:31) Why you should begin with the end in mind before launching any initiative
- (4:53) The importance of failing fast and redeploying resources quickly
- (7:52) How observing on-site teams can reveal hidden friction and inefficiencies
- (18:06) Why skipping change management derails transformation efforts
- (19:21) Why one-and-done training doesn’t work and what to do instead
- (26:20) How to define success as an organization before investing in change
