2024 MHN award winner Avery Rouse of The Breeden Co. joins Denile Doyle to discuss how effective maintenance management drives cost savings and resident retention.
A well-run maintenance team isn’t just about fixing issues—it’s about preventing them, optimizing costs and ensuring residents feel taken care of.
Welcome back to Management Diaries, where we explore the latest trends, actionable strategies and expert insights to help you build thriving communities and improve your bottom line.
In this episode, MHN’s Denile Doyle chats with Avery Rouse, a regional maintenance director at The Breeden Co. Rouse oversees the maintenance operations of seven assets totaling 1,637 units, and he received the Rising Star Award at our 2024 MHN Excellence Awards. We look at the challenges and best practices behind managing maintenance teams at multifamily properties.
Enter the 2025 MHN Excellence Awards
“Maintenance is the backbone of our properties—of our company.”
Rouse discusses how maintenance leaders can eliminate inefficiencies and how training staff well can help minimize costs and improve resident satisfaction. He shares his practical strategies for keeping costs down and maximizing the quality of service.
Here are a few highlights from this episode:
– The issues that have the biggest impact on residents (3:28)
– How he builds strong relationships with leasing staff (7:39)
– Tips for minimizing costs and avoiding unnecessary expenses (9:17)
– His philosophy on training maintenance teams (12:56)
– His best practices for spring maintenance and preparing year-round (18:33)
– The importance of mentorship and investing in maintenance staff (22:37)
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