Lombard, Ill.—American Utility Management, Inc. (AUM) announced today that it has appointed Joseph R. Stackhouse chief operating officer. In his new role, Stackhouse will oversee all daily operations regarding Resident Services, Invoice Processing, new client implementation, customer service and all of their surrounding supporting services.
Stackhouse’s background includes over 20 years of managing the end-to-end customer experience, and includes expertise in call center operations, service delivery, customer management systems, sales and full P&L management. Prior to joining AUM, he was a senior vice president, Customer Operations at Charter Communications. In this position, he was responsible for the customer experience of over 5 million residential and commercial voice, video and data customers, generating over $6 billion in annual revenue. Other previous roles included senior vice president at Comcast Corporation, and senior vice president at AT&T Broadband.
He earned his bachelor’s degree from Colorado State University.