‘What Renters Want’ with Jessica Fiur: How Your Residents are Like Family (And How to React to Them)
An apartment community is like a family--everyone plays their roles. Here's how to spot the different roles, and how to react to them.
An apartment community is like a big family, and, like a family, residents often play certain roles. And, just like how, growing up, I knew that during long car trips if I slapped my own leg and yelled “Ow!” I could get my younger brother yelled at, if you know which roles your residents are playing, you’ll know how to react to them and keep them happy in the community.
The Baby—This resident needs to be coddled. He’ll call you to change a light bulb. Or to put up a painting. Or if he’s missing a sock from the laundry. So what should you do? If his request falls under something in your job description (or sometimes, if it doesn’t), even if it’s menial and could probably be done by the resident himself, go up there and take care of it. He’s not trying to annoy you; he just doesn’t know any better! If it’s really something that he should be doing on his own, help him with the request, while showing him how to do it and explaining why in the future it might be something he can take care of himself. It’s the only way he’ll learn.
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