We all unknowingly do things that bother some people. That’s true as well for property managers. Sometimes the policies at multifamily communities completely baffle and annoy residents. It doesn’t have to be this way though. Sure, sometimes you don’t have a choice about community policies, and sometimes these policies are necessary. But sometimes, you can change them.
Here is a list of 5 things you might be doing that infuriate your residents, which you really don’t need to be doing.
Charging extra for online payment or automatic payment. Yes, the credit card companies might charge to do this. But, so what. You’re making money on rent. Don’t pass on that ultimately minuscule fee to your residents. It more difficult for residents to pay online, which unnecessarily complicates the whole rent-paying system, and it makes you look cheap. Don’t do it.