Redefining Efficiency for Maintenance Associates
Operators are taking new steps to maximize the productivity of their maintenance teams.
Current labor shortages have impacted multifamily across the board, but the industry has particularly struggled to hire and retain maintenance associates. As apartment operators attempt to conduct the same amount of work with smaller teams or even shared, consolidated maintenance teams, workflow efficiency has become paramount.
Whereas maintenance efficiency once meant simply completing work orders in a timely fashion, it has assumed a different definition in the current climate. Efficiency is at a premium, and operators are taking new steps to maximize the productivity of their maintenance teams.
Previously, when a technician finished one service request, they would return to the maintenance office to pick up other paper work orders before heading out once again. That back and forth is no longer an acceptable use of time. Depending on the size and layout of the community, technicians often lose more than an hour out of their day just coming and going. Today, residents can submit service requests through a mobile app, and maintenance technicians manage their daily workflow from the field via the same digital platform.