Provo, Utah—Property Solutions International Inc., a provider of property management websites and payments, announced the release of LeasingCenter, call answering service that uses software integration and trained associates to provide prospects and residents with 24/7 assistance.
Property Solutions’ LeasingCenter provide personal assistance to callers whose inquiries would otherwise be missed. LeasingCenter associates help prospective renters complete rental applications and schedule appointments with leasing agents, as well as provide relevant property information and real-time unit availability and pricing. In addition, associates provide resident support including work orders, complaints, account balances and technical support.
Another feature is its flexible plan options and customizability. Properties can also designate when and how calls are routed—whether they want LeasingCenter to take all calls, only after-hour calls, or overflow during the day and all calls in the evening. In terms of monitoring, LeasingCenter is integrated with the Property Solutions’ software suite, allowing properties to track guest cards throughout the leasing process and view detailed reporting about the calls they’ve received so they can verify service levels are being met and know which marketing channels are performing best.