Top Management Challenges

This month, MHN asks …What have been you greatest management challenges to date?

Kevin McKeon
Kevin McKeon

❝Managing people and expectations. I am guided by what my mentor used to say: ‘Managing the sticks and bricks is the easy part; it’s managing the people that makes it difficult.’ While I have found his statement mostly true, when done right, I also found it to be the most rewarding for me personally—for my staff and our investors, as well.❞

—Kevin McKeon, President, Burlington Capital Properties

Steve McElroy
Steve McElroy

❝Hiring good staff with strong math, writing and verbal communication skills. The staff working at the property and the property supervisors are key to the success of any property and the efforts of a property management company. Hiring from the open field of employees is the most difficult. We are putting more and more effort into mentoring and coaching.❞

—Steve McElroy, Vice President of Property Management, The John Stewart Co.

Tina West
Tina West

❝ The varied customer base we serve. From Millennials to Generations X and Y and Baby Boomers, all living in our communities, we are constantly seeking to know the best ways to communicate and serve.  … We have to be experts in communication, technology and service in addition to being skilled property operators.❞

—Tina West, COO, Capstone Real Estate Services

You’ll find more on this topic in the March 2018 issue of MHN.