Alpharetta, Ga.–Contact At Once!, a leading provider of apartment chat software, announced that HNN Associates, a multifamily property management company located in Bellevue, Wash., has selected Contact At Once! to power online chat across all of their consumer-facing websites. The new chat functionality offers prospective residents a direct, real-time connection to HNN’s leasing team, while also affording current residents the ability to communicate with property staff to address maintenance needs and operational questions.
ContactAtOnce! features apartment chat software, moving prospective renters into live conversations with leasing agents. Multifamily housing communities typically see a 25 percent or higher increase in responses to their property listings by adding live chat to their properties websites, Facebook pages and Craigslist postings. This results in more opportunities for leasing professionals to influence rental decisions, to build rapport and book more leasing appointments.
Contact At Once! helps to further personalize the online research experience by allowing site visitors to easily engage with apartment communities. Visitors are welcomed by a presence-aware chat greeting when a leasing agent is online and available to answer their questions. When an online visitor clicks on a chat button, a window opens to display the name and photo of the leasing agent who is responding to the chat request.