SatisFacts Research Signs Alliances with Property Solutions, SALES Inc.!

By Anuradha Kher, Online News EditorLutherville, Md.–Property Solutions and SatisFacts Research have signed a new alliance, which includes two components. Property Solutions will offer SatisFacts’ Insitetouchpoint customer service modules as a robust resident and prospect feedback system to integrate into their property and prospect portals. In addition, each firm will cross-promote the other’s services so as to offer multifamily operators a comprehensive resident and prospect communication solution.Property Solutions is a provider of apartment community web sites, providing property management tools to management companies. Their products include the Resident Portal, Resident Payand Prospect Portaltools. SatisFacts Research serves as a satisfaction research and retention partner for the multifamily industry. “This was a very logical alliance for us,” Property Solutions President Ben Zimmer, says.  “Both firms specialize in systems intended to enhance communications between residents, prospects and the community staff—with the end result being enhanced performance. Being able to incorporate SatisFacts’ Insite product line into our portal systems offers several benefits to our clients and their residents.”Doug Miller, president and founder of SatisFacts, adds, “Property Solutions is the tier one provider in this critical space, with a product that provides all of the functionality needed, created and managed expertly, and backed up by a company-wide culture of providing outstanding service.”As part of the other alliance, SatisFacts Research and Sales Inc! will cross-promote the other’s services to offer multifamily owners and operators a more comprehensive solution to improve asset performance.SALES Inc! assists property owners and property management firms by solving vacancy challenges. SALES Inc!’s president Dan Haefner says, “This agreement creates an alliance intended to offer our partners/clients a double barreled approach to improving property performance.”Doug Miller, president and founder of SatisFacts, says, “Sales Inc! and their team of leasing experts help properties to improve leasing activity, while SatisFacts resident satisfaction feedback programs and action planning tools and support help properties tackle the 60+ percent of turnover that is controllable. The end result is to increase rentals at the same time as reducing turnover.”