What Residents Love in a Property Website

In a world where almost anything can be done online, a great website can be a game-changer for a community. Here’s what to include and what to avoid.
Image via Pixabay

In this month’s partnership with Kingsley Associates, residents share their thoughts on their communities’ website and online portals—from what’s great to what could be improved.

“Moving in, paying online, and signing the lease was super easy! The office manager was so nice, welcoming, and she handled any questions that arose on my end. Moving in here reminded me that not all apartments are crummy!” –Fairfax, Va.

“It’d be helpful to have an FAQ for the resident on the website. For example, how parcel pending works, height for shower curtain, and how to turn on gas.” –Salt Lake City, Utah

“If I submit this online it gets to the maintenance people faster than calling the office to submit a work order.” –Las Vegas, Nev.

“Management makes good use of the website and email for disseminating notices about community events, maintenance projects, apartment inspections, etc.” –Charlotte, N.C.

“I most like the website content and how organized, user-friendly, and easy it was to secure a unit in minutes online. Great Service from the management team, and I was approved within hours.” –Fallston, Md.

“The website was helpful, but I was eager to see more post-move-in information.” –Boston, Mass.

“I moved from out of state and picked my apartment complex based solely on their website and my phone interaction with an onsite leasing consultant. The facility and overall experience has far exceeded my expectations!” –Jupiter, Fla.

“The request was sent in on the website and within an hour the maintenance person was at the door.  He fixed the problem in less than 2 minutes! Amazing!” –Boulder, Colo.

“I live out of state and am not able to tour the community, however, the website and reviews were informative. I would like to see real photos of the floor plans instead of computer design images.” –Glendale, Ariz.

“I took a video chat tour and instantly fell in love with my apartment and all the amenities that the complex has to offer. I moved 3-weeks after signing my lease online and my apartment was extremely clean. I highly recommend it!” –Aurora, Colo.