What Property Managers Can Learn from the New ‘Bachelor’
- Sep 07, 2017
ABC finally announced who will be their new Bachelor—Arie Luyendyk Jr., a race car driver and former Bachelorette runner up from 2012. But, why am I telling you this? Of course you’ve been obsessively checking Twitter for days and watching Bachelor in Paradise to play amateur detective and getting into heated debates with your spouse about the merits of Eric (his suggestion, an OK one) vs. Dean (who knocked himself out after his treatment of poor Kristina) vs. Jack Stone (just me?), right? (Apparently I’ve come a long way since I’ve been a The Bachelor apologist, and learned some property management tips from it nonetheless.)
And it’s a fine(?) decision. I don’t know. I didn’t watch the show in 2012, so I’m not familiar with him. I do know that it allows ABC to use all sorts of car puns in their marketing, so that’s good. (There’s no way they’re going to get through the whole season without a: “Ladies, start your engines.” I’m totally calling it now.)
So, what can we learn from this Cinderella story? Get revved up (see!)—I’m about to tell you.
Treat all employees well—because you’re a good manager, but also because you’ll never know when you’ll need them again. Luyendyk hasn’t been in the Bachelor spotlight for five years. But that didn’t stop producers from knocking on his door (also could have been because they had no other viable options for the lead of the show, but whatever). According to a Forbes article called “Welcome Back: Boomerang Employees Are on the Rise,” 76 percent of surveyed HR professionals would be open to rehiring a former employee, and 40 percent of surveyed employees said they would consider going back to a previous employer. You never know: A leasing agent cutting his teeth in the industry at your community might leave after a year. But then in a few years, he might be the top apartment marketer in your area, and you want to recruit him again. If you just made him get the other employees coffee and scrub the toilets in the model units during downtime, he probably won’t want to come back. Treat your employees with respect, train them, and give them the tools to succeed.
Don’t be afraid to trust your gut. So the reaction to Luyendyk being named as Bachelor has been a collective “meh.” Actually, that’s the kindest reaction. Some people are pretty mad. Not me though. I have a life. Also, I knew it wasn’t going to be Jack Stone, so I pretty much didn’t care who it was after that. But that didn’t matter to producers. They picked who they thought would be best. I guess, though he’s no Jack Stone. And if you have to make a controversial hire at your community, you might get some blow back. Especially if the person is replacing a popular employee. (Not that the last Bachelor, Nick Viall, was popular. He was actually pretty terrible. But, you know.) Maybe the residents are asking why a favorite doorman had to go or something. People don’t like change. But they’ll get used to it. Just remember the reason you hired the new person.
Plan in advance to make the transition as smooth as possible. While I was watching last season’s Bachelorette, there were commercials for casting calls to be in the next Bachelor. That was months ago. Before the Bachelorette picked her guy. Before Corinne and Demario threatened to ruin my summer non-guilty pleasure Bachelor in Paradise. Certainly before they decided that Arie Luyendyk Jr. would drive circles around all our hearts (ooh, there’s another one!). And the season will start filming without a hitch. So if you’re starting to get complaints from residents about a certain employee and think you might need to make an service or employee change in the near future, start doing research early. You don’t want any disruptions at your community, especially one that would affect the renters. For example, if the service you use to collect rent online is unreliable, look up more options, read reviews and talk to other people in the industry for recommendations before you get rid of it. Better to have an imperfect way to collect rent, than to take it away with no replacement and have your residents go nuts because they suddenly have to find their checkbooks, which they haven’t used in three years.