Leader of the Pack: Residents Sound Off on Delivery Services

2 min read

The explosion of e-commerce has led apartment communities to upgrade how they handle packages and deliveries—but how do residents feel about the changes?

This month’s partnership between MHN and Kingsley Associates revealed how residents really feel about the package and delivery services provided by their communities.

“I don’t get notifications of packages. Also, when I bring packages to the front to be shipped out, they sit there for months.” –Fort Lauderdale, Fla.

“I actually thoroughly like the mailroom package board…when it works. It lets me know I’ve received a package I had to sign for. It’s a good feature.” –Houston, Texas

“The Amazon lockers have freed up a significant amount of the leasing staff’s time to help residents and prospective tenants in the office.” –Redmond, Wash.

“Packages left within our hallways have been stolen recently (including during the holidays) and nothing has been done to prevent this from happening.” –Fort Lauderdale, Fla.

“I was a little surprised because I didn’t expect management to open my front door and bring the package inside my apartment room when I asked them to bring it up. I just thought they would place it in front of the door.” –Adelphi, Md.

“I think we should look into adding refrigerated lockers with more people ordering from Hello Fresh, Blue Apron, etc. Also more people are ordering groceries online from Amazon Prime Now, Shipt, Instacart, etc.” –Chapel Hill, N.C.

“I love the email notifications for package delivery; however, expanded and more convenient pick up hours would be very helpful.” –New York, N.Y.

“Hotel-type ‘dollies’ would be very useful for getting packages or large shopping items from the front desk or garage to the apartment.” –Aurora, Colo.

“Having a combination of package lockers and a secured package room for oversized items is a great solution.” –Seattle, Wash.

“Apartment package delivery is preferable as the reception area is always filled with packages and looks cluttered.” –New York, N.Y.

“I’d like for the building to get rid of the package lockers. No one asked for this. It is an inconvenience, and front desk package pickup is an amenity almost every other building provides.” –Washington, D.C.

“The package pick up policy makes no sense for people with day jobs, and it puts pressure on the staff to deliver packages that are time-sensitive. The community is too big to ask them to do this, in addition to their other responsibilities.” –Marina del Rey, Calif.

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