From Lockdown to Reopening: The Transformation of Resident Experience

Cortland Chief Experience Officer Mike Gomes discusses the transformation of residential experiences as states begin to reopen.

Mike Gomes, Chief Experience Officer, Cortland. Image courtesy of Cortland

As states begin to reopen, the multifamily industry will be facing challenges as it transitions into business as usual. With the lasting effects of COVID-19, what does business as usual look like for residential experiences?

In this podcast discussion with Cortland’s Chief Experience Officer Mike Gomes, he speaks about retention strategies, communication styles and how multifamily communities can ensure residents are satisfied during this transition. Additionally, he describes how the impact of COVID-19 will affect the future of the currently adjusted residential experiences. Are virtual residential experiences here to stay?

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