el good. You can’t be depressed when you are smiling, and smiles are contagious. So, smile.  As a manager, as a leader, it’s your responsibility to help to create an experience for your customer – your valuable residents – that has the word “value” all over it. Customers respond better to a company that provides them with a quality product at a fair price served up by positive, upbeat, can-do people. Aw come on, who wants to do business with a grump? JoAnna Brandi is publisher of the Customer Care Coach, a weekly training program on mastering “The Art and…