The New Rules of Resident Retention
Join our Oct. 13 webinar to get practical strategies to improve the resident experience and give renters more reasons to renew.
Residents experience a property through dozens of small moments. From maintenance and communication to payments, amenities and everyday interactions with the property team, those moments add up. Are you doing what it takes to retain your renters?
As expectations around service, technology and convenience continue to evolve, property managers have more opportunities to influence whether residents ultimately decide to stay.
In this webinar, you’ll hear from experts on what today’s residents value, where they’re experiencing the most friction and how your team can create an experience that gives residents more reasons to renew.
Join MHN, Jamie Gorski, Founder & President of Catchpoint Collective, and Bradley Johnson, Senior Managing Director at Greystar, as we discuss:
- How AI can improve the resident experience
- Strategies for better resident communication
- Ways to create a sense of community
- How maintenance can contribute to resident loyalty
- The role of flexible payment options
- How rewards and incentives can influence behavior
Webinar: The New Rules of Resident Retention
Date: October 13, 2026
Time: 1:00 PM ET
Panelists:
Jamie Gorski
Founder & President
Catchpoint Collective
Bradley Johnson
Senior Managing Director Greystar
Paul Rosta
Executive Editor
Multi-Housing News
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