Special Report: NMHC OpTech Twitter Chat Transcript
Recently MHN, Rick Haughey, vice president, industry technology initiatives, NMHC; and Mike Whaling, founder, 30 Lines, hosted a Twitter chat that continued the discussion from the NMHC OpTech conference.
By Jessica Fiur, Senior Editor
New York—Recently MHN, Rick Haughey, vice president, industry technology initiatives, NMHC; and Mike Whaling, founder, 30 Lines, hosted a Twitter chat that continued the discussion from the NMHC OpTech conference.
Read on for the transcript of the Twitter chat.
Multi-Housing News @MHNonline Dec 4 Welcome to our chat with @apartmentwire, @rhaugheynmhc & @30lines to talk about #NMHCOpTech. Jump in with your questions!
NMHC @ApartmentWire Dec 4 @MHNonline @rhaugheyNMHC @30lines We’re looking forward to some great conversation. Lots of good stuff discussed at #NMHCOpTech
Sara S. Graham @sarasgraham Dec 4 Looking forward to today’s #NMHCOpTech chat! Tune in NOW, #multifamily friends.
Mike at 30 Lines @30lines Dec 4 Here for the #NMHCOpTech chat? Take a moment to introduce yourself and where you’re from. Be sure to use the hashtag so we see you!
Multi-Housing News @MHNonline Dec 4 Q1 Package management is a huge topic. What are some best practices involving this? #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 The NMHC/ Kingsley survey showed 24% using package tracking software #NMHCOpTech
Notifii @Notifii Dec 4 .@MHNonline Get rid of package log binders and go electronic!!! Package tracking software is cheaper than you think! #NMHCOpTech
Apartment Chat @AptChat Dec 4 Questions for today’s chat will be coming from @MHNonline, so keep an eye out for their tweets! #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @sarasgraham Hey Sara! So glad you could make it today! #NMHCOpTech
Jordan Nix @JordanAnix Dec 4 Hello! Jordan with @modernmsg here! #NMHCoptech
Judith Hyatt Bellack @JudyBellack Dec 4 Hola! #NMHCOpTech
Holli Beckman @Apartmentalist Dec 4 A1.As a developer package management has become a major focus when designing buildings. Our package rooms are becoming space hogs! #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @rhaugheyNMHC Any trend data to add to that usage number? Seems like it was a huge topic this year. #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @JordanAnix Sweet! Glad to see you here … thanks for chiming in! #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 Hi Mike, Rick Haughey here, much higher take up of software in high-rise, over 60% #NMHCOpTech
Mindy Sharp @MsMin Dec 4 @Notifii @MHNonline Really? How inexpensive? #NMHCOpTech
NMHC @ApartmentWire Dec 4 Q1 We’re talking package management at #apartments w/ @rhaugheyNMHC @MHNonline. Check out these stats: http://bit.ly/1yWe8Mu #NMHCOpTech
Sara S. Graham @sarasgraham Dec 4 @Apartmentalist 100% agree. It’s become an important part of our planning. #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 Re Q1 for the property mgmt cos: Is software the answer? Do the lockers make life easier for delivery services? #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 Survey shows package lockers are in their infancy, less than 10%, but self serve 24/7 aspect seems like a real winner #NMHCOpTech
Holli Beckman @Apartmentalist Dec 4 @sarasgraham are you considering using the package lockers or are you trying to preserve the human touch point? #NMHCOpTech
Jonathan Saar @JonathanSaar Dec 4 Good day to everyone! #nmhcoptech
Multi-Housing News @MHNonline Dec 4 Speaking of package management, what’s new in the industry with this? #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @sarasgraham Any creative package solutions you like right now? #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @JonathanSaar Look at this guy. Thanks for dropping in! #NMHCOpTech
Sara S. Graham @sarasgraham Dec 4 @Apartmentalist No lockers (yet), but we’re testing a package tracking/notification system to help streamline management. You? #NMHCOpTech
Jonathan Saar @JonathanSaar Dec 4 @30lines What’s been happening my man!! What’s the topic today? #nmhcoptech
Mike at 30 Lines@30linesDec 4 @JonathanSaar Recapping the #NMHCOpTech conference and the hot button topics discussed in the sessions there.
Rick Haughey @rhaugheyNMHC Dec 4 Hey @sarahgraham any good stories on strange deliveries? Our panelist talked about a snake. #NMHCOpTech
Sara S. Graham @sarasgraham Dec 4 @30lines Really like @PrprtySolutions‘s Package Alert system. We’re testing this on several new lease-ups & urban properties. #NMHCOpTech
Judith Hyatt Bellack @JudyBellack Dec 4 In 4 of my last 6 meetings with large operators, package management was cited as a top priority #NMHCOpTech
Apartment Chat @AptChat Dec 4 RT @sarasgraham: Really like @PrprtySolutions‘s Package Alert system. We’re testing this on several new lease-ups & urban props. #NMHCOpTech
Sara S. Graham @sarasgraham Dec 4 @rhaugheyNMHC A snake?! Whoa. #nothankyou #NMHCOpTech
Multi-Housing News @MHNonline Dec 4 Q2 Let’s talk cyber security. Do you have a preparedness plan just in case your company is hit? #NMHCOpTech
Holli Beckman @Apartmentalist Dec 4 @sarasgraham We’re having trouble figuring where we would put lockers in our high-rises & keep design aesthetics #NMHCOpTech
NMHC @ApartmentWire Dec 4 Great question about strangest pkg deliveries, @rhaugheyNMHC! Someone else at #NMHCOpTech mentioned mattresses increasing becoming an issue
Mike at 30 Lines @30lines Dec 4 @MHNonline More like *when* your company gets hit. It’s almost an inevitability. #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 2013 Resident Preference Survey cited “Package Holding Area” as 2nd most desired amenity behind the fitness center. #NMHCOpTech
Sara S. Graham @sarasgraham Dec 4 @Apartmentalist Yes, us too. We’re carving out package rooms in our leasing offices. #NMHCOpTech
Holli Beckman @Apartmentalist Dec 4 @rhaugheyNMHC Nothing surprises me with packages anymore! The sets of truck four tires always perplexed me! #NMHCOpTech
Kim Duty NMHC @kdutyNMHC Dec 4 Summary of the #NMHCOpTech session on data breach is here: http://ow.ly/Fnb7i
Rick Haughey @rhaugheyNMHC Dec 4 Bob Lamb @gables at OpTech: “BI is my biggest headache and Security is my biggest fear.” one of my favorite quotes from OpTech. #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @rhaugheyNMHC I have a hard time believing residents are asking for a “Package Holding Area” as an amenity. Whose survey? #NMHCOpTech
NMHC @ApartmentWire Dec 4 #NMHCOpTech chat Q2 focused on cybersecurity. Check out this recent article in @MHNonline on cyberattacks and #apartments.
Rick Haughey @rhaugheyNMHC Dec 4 Haha Mike, me too, but over 5,000 residents responded to that survey believe it or not & package holding area was #2! #NMHCOpTech
NMHC @ApartmentWire Dec 4 More cybersecurity resources for #apartment folks available at http://bit.ly/12BaTOG #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 Oops, meant 15,000 respondents #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @rhaugheyNMHC Wow. With those numbers, apartment companies should pay for Amazon Prime as a renewal gift. #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 Mike, 2013 NMHC/ Kingsley Resident Preference, I’ll send you the data. #NMHCOpTech
Multi-Housing News @MHNonline Dec 4 @rhaugheyNMHC You don’t think about it until your package is soaked in the rain on your front stoop. Then it’s amazing. #nmhcoptech
Mike Brewer @mbrewer Dec 4 @30lines We get the package holding question a lot. #NMHCOpTech
NMHC @ApartmentWire Dec 4 @30lines @rhaugheyNMHC Love the idea of a Prime membership as a renewal gift! #NMHCOpTech
Multi-Housing News @MHNonline Dec 4 Love this idea! RT @30lines @rhaugheyNMHC Wow. With those numbers, apartments should pay for Amazon Prime as a renewal gift. #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @mbrewer Interesting. Thanks for verifying. #NMHCOpTech
Kim Duty NMHC @kdutyNMHC Dec 4 @MHNonline Although Amazon Prime subscription would probably increase package volume for properties 🙂 #freeshipping. #NMHCOpTech
Multi-Housing News @MHNonline Dec 4 Q3 Since we’re already talking about popular amenities, what are some new ones being offered right now? #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 How can the apartment industry be more successful with “word of mouth advertising as presented by Jonah Berger? @j1berger #NMHCOpTech
NMHC @ApartmentWire Dec 4 @30lines @rhaugheyNMHC Here’s the exec summary from survey that showed pkg holding areas as #2 amenity for #apartment residents #NMHCOpTech
Multi-Housing News @MHNonline Dec 4 Love this idea! RT @30lines @rhaugheyNMHC Wow. With those numbers, apartments should pay for Amazon Prime as a renewal gift. #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @mbrewer Interesting. Thanks for verifying. #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 How can the apartment industry be more successful with “word of mouth advertising as presented by Jonah Berger? @j1berger #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @rhaugheyNMHC Focus less on selling the real estate. Give people stories to tell to their friends. #NMHCOpTech
Holli Beckman @Apartmentalist Dec 4 A3. Pets are our residents new #1 priority #NMHCOpTech So all things pet related!
Rick Haughey @rhaugheyNMHC Dec 4 @MHNonline I heard about “wellness floors” with massage, yoga, noise cancellation walls, pretty cool. #NMHCOpTech
Kim Duty NMHC @kdutyNMHC Dec 4 Here in Denver, bike repair rooms are popular. Some include a “pub” to make it a real “man cave.” #NMHCOpTech.
Multi-Housing News @MHNonline Dec 4 @Apartmentalist What kind of pet amenities do you guys offer? #NMHCOpTech
Sara S. Graham @sarasgraham Dec 4 @MHNonline For Q3: lots of pet-friendly amenities. One of our newest props, @OneNorthBoston, has an on-site doggie daycare! #NMHCOpTech
Mike at 30 Lines @30linesDec 4 @MHNonline A3 One trend I saw is taking current spaces and making them more fun. Lots of great examples given in the sessions. #NMHCOpTech
Holli Beckman @Apartmentalist Dec We’re looking at incorporating @BarkStop into our new buildings. Brilliant pet care amenity from @Lindsay_Hyde #NMHCOpTech
NMHC @ApartmentWire Dec 4 @MHNOnline Great question on #apartment amenities. Here are some thoughts from @Bozzuto @AllResCo #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @sarasgraham Maybe there’s an opportunity to train people’s pets to deliver their packages for them? #NMHCOpTech
Multi-Housing News @MHNonline Dec 4 Seems like pets are the thing! Do the amenities cater just to dogs? #whataboutmyboaconstrictor #NMHCOpTech
Holli Beckman @Apartmentalist Dec 4 RT @apartminty: So true even for those without pets! @2MStreet has pet ambassador @2Mpup Emmy: http://buff.ly/1tTpB9r #nmhcoptech
Multi-Housing News @MHNonline Dec 4 @30lines Would love some examples! #NMHCOpTech
Sara S. Graham @sarasgraham Dec 4 @30lines Brilliant. Let’s pitch it at next year’s Launch Pad. #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @MHNonline Great examples of fun touches in the coffee lounge, biz center, etc. I love the treadmill desk in the fitness center. #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 I’m going to copyright Go Fetch for my new doggie delivery service #NMHCOpTech
Sara S. Graham @sarasgraham Dec 4 A3: Outside of pets, we’re looking at some additional resident programming ideas: meal delivery, etc. #NMHCOpTech
InfoTycoon @InfoTycoonNews Dec 4 @MHNonline #NMHCOpTech – See slide 12 for some more dog amenities as mentioned by Melanie French from Cortland http://infotycoon.com/multifamily-webinar-series-5-tips-better-annual-budget-cycle/ …
Holli Beckman @Apartmentalist Dec 4 A3.We’re also going back to building Work co-ops/business centers. Seeing tons of residents working from home here in DC#NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 Drumroll, the 3rd most desired amenity, community wide wi-fi, which is more important pets or wifi? #NMHCOpTech #sophieschoice
Multi-Housing News @MHNonline Dec 4 @Apartmentalist I think this will come up more and more. #NMHCOpTech
NMHC @ApartmentWire Dec 4 Ohhhh, that’s a tough one @rhaugheyNMHC Drumroll, what’s more important: wifi or pets for top #apartment amenity? #NMHCOpTech #sophieschoice
Multi-Housing News @MHNonline Dec 4 @rhaugheyNMHC I’m shocked packages beat out Wi-Fi! #NMHCOpTech
Holli Beckman @Apartmentalist Dec 4 @MHNonline Agreed. We also love the idea of makerspaces. {Workshops for building,painting,sewing}Still working out the details #NMHCOpTech
Notifii @Notifii Dec 4 Communities should brag about how fast their Wi-fi/Internet is (if it’s really fast). May be a factor in rental decisions. #NMHCOpTech
Multi-Housing News @MHNonline Dec 4 Q4 OK on a more serious note, what’s your business intelligence strategy since the industry has so much data at its fingertips? #NMHCOpTech
StratISbyBuLogics @StratISEMS Dec 4 #NMHCOpTech Late to the chat! Installing a pilot of our energy management and control system off Central Park today! Expecting 20% savings!!
Mike at 30 Lines @30lines Dec 4 @StratISEMS Thanks for joining the chat today! #NMHCOpTech
Kim Duty NMHC @kdutyNMHC Dec 4 Here’s what our pros said about BI at the #NMHCOpTech Payoff taks time, thought and $$. http://ow.ly/Fnju8
Rick Haughey @rhaugheyNMHC Dec 4 The advances the industry has made with BI was my number one takeaway from 2014 OpTech, impressed with their progress #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @MHNonline Lots of opportunities to improve marketing (smarter, more targeted, more efficient) through BI. #NMHCOpTech
Multi-Housing News @MHNonline Dec Rt “@JDerkis: apts will prob start to see trends of #seniorliving: bar, chef, coffee & sundry shop, gathering spaces” #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 @rhaugheyNMHC Can the property mgmt software cos keep up, or do you see more operators going to tools outside the industry? #NMHCOpTech
NMHC @ApartmentWire Dec 4 @rhaugheyNMHC Agree on the progress on BI. Lots of talk of dashboards with 3-5 key metrics to provide quick pulse on the biz. #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 Everybody, what trends should be talking about at the 2015 OpTech Conference in San Diego (Nov.17-19th)? #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 About 5 minutes left. Anything in particular that you took away from #NMHCOpTech?
StratISbyBuLogics @StratISEMS Dec 4 @rhaugheyNMHC my takeaway said some base education on cloud computing and security might be helpful. #NMHCOpTech
NMHC @ApartmentWire Dec 4 @rhaugheyNMHC Looks like we nailed it! ha ha #NMHCOpTech
StratISbyBuLogics @StratISEMS Dec 4 @rhaugheyNMHC some of the advances of the Internet of Things that are applicable would be interesting/exciting. #NMHCOpTech
Apartment Chat @AptChat Dec 4 Interested in continuing the conversation? We’re trying to see who wants to keep this going. Sign up: http://eepurl.com/-i8uD #NMHCOpTech
StratISbyBuLogics @StratISEMS Dec 4 @ApartmentWire @rhaugheyNMHC Crushed it! Thanks for having this chat!! #NMHCOpTech
Sara S. Graham @sarasgraham Dec 4 @rhaugheyNMHC Loved the Marketing Smackdown session. Major topics, fun, AND interactive. And the mimosas were a nice touch too. #NMHCOpTech
Multi-Housing News @MHNonline Dec 4 Thanks, everyone, for participating! This concludes our chat, but feel free to DM @rhaugheyNMHC with more questions. #NMHCOpTech
Apartment Chat @AptChat Dec 4 RT @StratISEMS: @ApartmentWire @rhaugheyNMHC Crushed it! Thanks for having this chat!! #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 I agree, might have more to say on IOE and smart home tech next year, and mimosas will definitely be back #NMHCOpTech
Mike at 30 Lines @30lines Dec 4 Thanks for joining us, everyone … great discussion! Thanks to @ApartmentWire & @MHNOnline for organizing this! #NMHCOpTech
StratISbyBuLogics @StratISEMS Dec 4 @sarasgraham @rhaugheyNMHC We missed mimosas?! Can’t wait til next year! #NMHCOpTech
Rick Haughey @rhaugheyNMHC Dec 4 Thanks everyone, happy holidays to you all! #NMHCOpTech
Kim Duty NMHC @kdutyNMHC Dec 4 @sarasgraham My key takeaway: Girls Rule, Boys Drool. #NMHCOpTech. Great fun at Room for Debate session.
NMHC @ApartmentWire Dec 4 @30lines @MHNonline Thank you guys for throwing out some great questions! #NMHCOpTech
