Residents can be particular. Ask any property manager or property management company. About 30% of resident complaints have to do with customer service. What are your residents saying about you?
In this guide, the experts at SOCi will navigate consumer complaints and what you can do to protect your online reputation effectively while helping you retain residents and obtain coveted digital curb appeal. You’ll discover which are the top resident complaints and you’ll learn how to respond to even the worst reviews, how to identify trolls and fake reviews and comments through successful customer service via social media.