Zodiac Valet Trash Announces ZAPP(SM), New Proprietary Mobile Phone Reporting Application
- Jun 19, 2012
Dallas—Zodiac Valet Trash (ZVT), a door-to-door valet trash and recycling service for the multifamily housing industry, announced its Zodiac Apartment Property Portal (or ZAPP(SM))—a proprietary, mobile phone application. ZAPP(SM) enables ZVT’s on-site technicians to generate real-time reports based on residential issues observed while on property (be it compliance or maintenance-related), while also documenting service times and increasing accountability and efficiency. The platform for the application is based on input collected from apartment managers, and this value-added tracking and communications tool is available to ZVT customers across the company’s multi-state service area.
In order for a door-to-door valet trash service to operate effectively, communication is paramount. Property managers and residents must both understand when cans are to be placed outside the door and when to retrieve them in accordance with the designated pick-up schedule. Service technicians in turn must also adhere to program guidelines to ensure doors aren’t missed and that bags aren’t left out to detract from a property’s curb appeal. Communication between the property and ZVT’s on-site technicians is also vital, and that is where the ZAPP(SM) application comes into play.
ZAPP(SM) enables the company to pro-actively communicate with property managers and keep them apprised of any residential issues. Technicians are able to track compliance issues in real-time by capturing a photo of the door number and coding the offense, in addition to documenting maintenance matters like broken compactors or burnt out light bulbs. After completion of service, a daily report is generated and e-mailed directly to the on-site property manager. This reporting helps eliminate ambiguity and keeps management informed. ZAPP(SM)’s unique GPS function also serves a dual purpose. ZVT managers are able to track service technicians’ progress and adjust service routes as needed to achieve maximum efficiency, while documenting that the team was on property in accordance with contractual pick-up times.