It’s that time of year: Time to start thinking up New Years resolutions. So why not add some multifamily resolutions for your buildings? It doesn’t have to be a big thing, like redesigning the exterior or retrofitting the building so it’s 100 percent sustainable. And, unlike regular resolutions, such as losing 10 pounds, which people make in earnest but end up abandoning in a few months, these small changes can be easy to enact and can end up making a huge impact on your property.
What do you have on the docket for next year?
Here are some suggestions for multifamily resolutions you can carry out in 2013 at your community.
Address resident problems quickly. Is there a bit of a lag time from when a resident asks to have something fixed in her apartment and when the super actually gets to it? Resolve to get to maintenance requests in a timely manner. And when you quote a time you’re going to swing by, but can’t make it because something else comes up, call the resident and reschedule. That should make for a much more pleasant experience on everyone’s part, both residents and staff.