4 Strategies to Deal with Problem Residents
- Apr 20, 2015
You might not admit it, but there are going to be times when your residents annoy you. In a recent blog on Rent Sauce, author Dallas Jensen discusses what could result from negative feelings about your residents, including bad reviews about the community and lower resident retention.
And, of course there are going to be downsides to not liking your residents, but what happens if you really can’t avoid it?
Here are some tips to keep your interactions with residents positive.
Put yourself in their shoes. Sure, it’s irritating when the same resident calls you every day about a toilet that’s not flushing. You heard her the first time, and made a note for maintenance. It will be taken care of after the long list of actual emergencies are taken care of. Why is she still annoying you about it? OK, so imagine going home and your toilet doesn’t work. Not a big deal, right? It’ll be fixed soon. But maybe it’s your only toilet. And then you have to use the restroom at the local gym, or if you forget, you certainly can’t flush. I give you two days before you’re calling your plumber every hour, on the hour. When you’re living there, every minor hiccup becomes a major crisis.