What Renters Are Thankful For
- Nov 13, 2017
In honor of Thanksgiving, this month MHN and Kinsley Associates partnered to find out what residents are most thankful for in their communities.
“The maintenance technician was very nice and worked quickly. He was also kind to my kids, even though they kept asking him questions and wanted to watch him. He handled it graciously, and I appreciated his patience just as much as the work he did!” —Orem, Utah
“I had guests visiting and submitted this maintenance request very late. The maintenance staff was very responsive and had the issue taken care of the next morning. Thank you!” —Alexandria, Va.
“I love the new package room and delivery system. Now my packages are delivered securely and protected against theft.” —Framingham, Mass.
“We appreciate the opportunity to have a dog, the rental rate, location and the floor plan. We also appreciate having a washer and dryer in unit, as well as larger washers and dryers for the whole facility to use.” —Sunnyvale, Calif.
“I appreciate that the management encourages involvement in the community by sponsoring breakfast get-togethers and other community events. I also appreciate the monthly community newsletters they send out.” —Spokane Valley, Wash.
“The leasing agent who showed us around was great at his job. We weren’t going to take the tour, but he convinced us. We were so grateful he did! We loved the apartment and can’t wait to move in.” —Atlanta
“I really enjoyed my move-in experience! There have been no hidden fees or problems that were not previously pointed out to me. I appreciate the transparency. All fees were shown and all problems dealt with!” Alexandria, Va.
“I appreciate that the pet policy does not discriminate against larger dogs. I would not have been able to live here otherwise.” —Farmington Hills, Mich.
“I appreciate that my utilities and rent are all paid together online. It makes paying very easy and convenient!” —Denver
“Management is very patient and helpful. They assisted seamlessly through a tough transition by being honest and presenting all the possible options. I left feeling accomplished and appreciated.” —Charlotte, N.C.
“I’m thankful that the appliance replacement was completed so quickly. It means a lot to me as a resident to have this kind of consideration shown by the maintenance and the office staff.” —Dallas
“Being new to the complex, I was appreciative of management’s attention and clarity in what I should expect from them as a new resident.” —Ellicott City, Md.
“The office staff are friendly, courteous and responsive. They greet me by name, which I appreciate, and go above and beyond to make my living experience pleasurable.” —Wyoming, Mich.
“My apartment on move-in day was spotless! The staff are knowledgeable and go all out to help in any way. They exceeded my expectations! I’m grateful I found such professional support staff and friendly neighbors!” —Portland, Ore.
“My forgetful self forgot to turn off the coffee pot! I was more than halfway to work when I realized it. Thankfully, the assistant manager took my call and turned the coffee pot off for me. I’m so grateful for the excellent customer service!” —Austin, Texas
“Maintenance came to look at my broken AC unit within a few hours. When they were unable to fix it, they called the AC repair team early the next morning. My AC was up and running by noon. I was very impressed. Thank you!” —Albuquerque, N.M.
“I appreciate the courtesy calls I receive to make sure I will be home when maintenance needs to enter. The staff is super friendly and they make it clear that they want to fix whatever the issue(s) may be.” —Colorado Springs, Colo.
“We really appreciate the amenities that were recently upgraded, especially the hot tub and pool that are now always clean, heated and well maintained.” —Davis, Calif.
“The leasing agent was awesome and very accommodating. He even took me on a tour of an apartment five minutes before closing. I am very appreciative. There need to be more leasing agents like him!” —Virginia Beach, Va.