What do you hope to accomplish in 2013? Dec202012 by the Editors of Multi-Housing News Dec 20, 2012 National Polls Facebook Twitter Google+ LinkedIn Email Subscribe to MHN What do you hope to accomplish in 2013? Increase resident retention 54% Add sustainability features or focus on green building 13% Become more tech-savvy (such as adding paperless billing system for residents) 22% Increase social media presence 10%