What do you hope to accomplish in 2013? by the Editors of Multi-Housing News Dec 20, 2012 National Polls Subscribe to MHN Facebook Twitter Google+ LinkedIn Email Dec202012 What do you hope to accomplish in 2013? Increase resident retention 54% Add sustainability features or focus on green building 13% Become more tech-savvy (such as adding paperless billing system for residents) 22% Increase social media presence 10%