Rick Castro Joins NWP Services as Managing Director, ISO/Lean Six Sigma Quality Programs
- Nov 10, 2010
Irvine, Calif.–Rick Castro recently joined NWP Services Corp. (NWP) as managing director of its ISO and Lean Six Sigma Programs, reporting to Vaughn Chase, vice president of operations.
In his new role, Castro will direct NWP’s current and future programs for quality. In this capacity he will assess current quality measurement metrics and recommend enhanced measures, actively engage with NWP’s customers to become the ‘voice of the customer’ and identify process methodologies that lead to even greater quality results. He will also educate NWP associates on the adoption and implementation of quality processes that will ensure the company is a leader in both ISO and Lean Six-sigma standards.
Castro has 15 years of experience in directing corporate-wide quality, customer initiatives, ISO quality management and services innovation.