Renters’ Choice: Holiday Spirit
- Dec 02, 2016
December is a busy month! Does your community get into the holiday spirit? This month MHN and Kingsley Associates ask residents what it’s like at their apartments during the holidays and in the winter.
“Can we deliver packages to the front office? With online shopping and Christmas, I am concerned that packages will be stolen if left by apartment doors.” —Tempe, Ariz.
“Can we have a breakfast with Santa this holiday season? My kids would love it.” —Dallas
“Cold air comes in from around the main door, the patio doors and the electrical plugs on outside walls, resulting in high electric bills and frozen feet in the winter.” —Saint Peters, Mo.
“During winter, the sidewalk is all ice like a skating rink. It’s impossible to get to the car without slipping and is very dangerous.” —Raleigh, N.C.
“Even though management doesn’t want Christmas tress dumped in the dumpster, which I agree with, they shouldn’t be left outside until February.” —Norristown, Pa.
“I had an emergency maintenance call due to it being late Christmas night. I am very appreciative of the responsiveness of the staff.” —Morrisville, N.C.
“I love the Christmas lights. They are so beautiful and add such a nice element to the area.” —Atlanta
“I noticed the pansies planted for the winter, but otherwise the landscaping and the decorations are a bit bleak compared to other seasons.” —Raleigh, N.C.
“It was fun to have a spontaneous and unplanned snowman-building contest during the blizzard.” —Washington, D.C.
“The office staff remembered that my wife is a transplant patient and wanted, but could not have, a puppy. At Christmas time we were given a card signed by all the staff and a stuffed animal puppy. That’s not just good customer service, that’s family.” —San Jose, Calif.
“It was nice to have the ability to recycle our Christmas tree right on the property.” —Lake Oswego, Ore.
“Maintenance completed my work order on New Year’s Eve. They even left me a note saying Happy New Year’s, which was a kind gesture.” —Blacklick, Ohio
“My son received a toy at the annual Christmas party. At that time, I wasn’t able to provide toys for Christmas, so we were very grateful and wrote the office a thank you letter. The staff then surprised my son with a shopping spree to Toys R Us, as well as making sure we had food for the holidays.” —Hillcrest Heights, Md.
“Please do not enforce the parking pass rules on Thanksgiving, Christmas, or New Year’s so residents do not have to worry about family and guests visiting.” —Richmond, Ala.
“Please fix the HVAC system rather than post signs telling people to dress in layers or cook dinner in the oven to stay warm in the winter.” —Falls Church, Va.
“The heater was broken on Christmas and we were freezing cold. No one could come fix it because of the holidays! It was terrible!” —San Jose, Calif.
“We were bothered by the change in the valet two weeks before Christmas. It was very poor taste to do this so close to the holidays when we usually tip for the whole year for the great valet service they offer.” —Santa Monica, Calif.
“When it snows or ices over, treating the sidewalks to prevent injuries is a must. I have fallen on them before and received some bumps and bruises.” —Richmond, Va.