Package Concierge Offers Resident Shipping and Returns
- Jun 24, 2015
Boston—Package Concierge, developer of a digital package locker solution for multifamily and student housing, announced it will soon allow apartment residents to send and return packages through their Package Concierge system, providing convenience, efficiency and cost-saving benefits for residents, leasing agents and package carriers. Package Concierge’s newest feature coincides with several company milestones, including reaching 500,000 package transactions without a single service call or package lost.
With as many as one-third of e-commerce purchases being returned, the constant flow of packages to and from apartment communities has created a burden for management staff and leasing agents forced to handle outgoing packages for residents. Package Concierge’s resident shipping and returns feature will ease the burden of package returns for consumers and remove apartment leasing agents from the process entirely.
Package Concierge enhanced its software to enable residents to deposit a package in its locker system via the locker kiosk where their outgoing packages are safely stored and then retrieved by the selected delivery carrier. By taking advantage of carriers’ regular stops at multifamily properties, drivers are no longer required to make special trips to pick up shipments or returned packages, saving carriers time, and, more importantly, providing a new added convenience for the residents
The company’s commitment to meet the package management needs of its customers, combined with the high quality of its system, is driving rapid adoption of Package Concierge throughout the multifamily industry. In the past six months, installations have increased by more than 200 percent, expanding Package Concierge to 18 states and saving its multifamily customers an estimated 20,000 staff hours previously spent managing packages.