Oakwood Launches After-Hours Guest Services Program

Los Angeles–Oakwood Worldwide has just launched a new “after-hours guest services program,” which is based in Oakwood’s Phoenix-based customer operations center. The program will assist guests who are staying in Oakwood apartments throughout the U.S.  “This is in keeping with our ongoing efforts to increase consistency and the level of service to our guests,” says Chris Ahearn, Oakwood’s senior vice president, sales and marketing. “This program allows us to reduce wait time, and provide centralized service-based analytics to drive further improvement. Additionally, our clients will be assured that the needs of their employees–our guests–are met in a sufficient manner.” Oakwood’s after-hours guest program, which launched on March 8, responds to all guest calls when the operations offices are closed in the evenings or on weekends.