In this month’s partnership with Kingsley Associates, residents share their raves and complaints about the property management at their communities. Feedback ranged from praise over clean conditions and friendly staff, to frustration over poor communication with management.
“There are so many new buildings in the area, to stay it would have taken more effort from the management/community to set apart the building from others.” –Portland, Ore.
“The management staff having shortened hours and no lobby makes the community less safe. No one is manning the door, which now opens automatically. The lobby was set to be finished last week and there are no signs of improvement.” – Arlington, Va.
“I’m very satisfied with the support and service of the community personnel, and the maintenance (cleanliness) of the fitness center, hallways and community areas.” –Brookfield, Wis.
“Often the property manager does not return calls or emails. I have an issue I want him to fix, and he still hasn’t fixed it since December 2018! It’s unacceptable.” –Alexandria, Va.
“The timeliness of service requests is very hit or miss. Also, the ability to get in communications with the property manager feels harder than it should be.” –Nashville, Tenn.
“Property manager was kind enough to call to make sure the service was done and that the plumbing was working properly again.” –Schaumburg, Ill.
“When management turned over tenants were never notified of the change. Contact information for the property manager was updated but never circulated.” –San Diego, Calif.
“The team seems unprofessional and unfriendly. The staff does not protect residents’ private information. Instead they post renewal notices on our doors with resident information publicly visible. This feels like a violation of privacy.” –Salt Lake City, Utah
“I very much appreciate the management and their actions seem to be with residents in mind, but there have been a few funny instances that could have been prevented by a little more thoughtfulness around customer service.” –Seattle, Wash.