Create an Upbeat, Can-Do Workforce and Dazzle Residents

el good. You can’t be depressed when you are smiling, and smiles are contagious. So, smile.  As a manager, as a leader, it’s your responsibility to help to create an experience for your customer – your valuable residents – that has the word “value” all over it. Customers respond better to a company that provides them with a quality product at a fair price served up by positive, upbeat, can-do people. Aw come on, who wants to do business with a grump? JoAnna Brandi is publisher of the Customer Care Coach, a weekly training program on mastering “The Art and Science of Exquisite Customer Care.” Brandi is the author of “54 Ways to Stay Positive in a Changing, Challenging and Sometimes Negative World,” “Winning at Customer Retention, 101 Ways to Keep ’em Happy, Keep ’em Loyal and Keep ’em Coming Back” and “Building Customer Loyalty — 21 Essential Elements in ACTION.” She writes a free email tip on customer caring. You can sign up at  Is your customer care exquisite? Take the QUIZ!

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