Lombard, Ill.—American Utility Management Inc. (AUM) announced today that it has hired Joseph R. Stackhouse as executive vice president, client relations. In this role, Stackhouse will oversee corporate operations, account management and resident customer service teams, and will expand into training and transitions in the upcoming months.
Stackhouse’s background includes over 20 years of managing the end-to-end customer experience, and includes expertise in call center operations, service delivery and customer management systems. Prior to joining AUM, he was a senior vice president, customer operations at Charter Communications. In this position, he was responsible for over 5 million residential and commercial voice, video and data customers, generating over $6 billion in annual revenue.